Delete your Digitos account

How to ask

1. Fill in the form below with the e-mail you sign in to the app with.
2. We send an e-mail to that address. Reply to that e-mail to confirm you are the owner: the form is public and we never want to delete someone’s account by mistake.
3. Once you reply, the account is deleted and we tell you when it is done. It takes 30 days at most.

What is deleted

• Your sign-in account: name, e-mail, password (stored encrypted) and profile photo.
• The sessions open in the app and the phone identifiers used to send you notifications.
• Your notification preferences and your access to every centre where you had an account.

What may be kept, and why

• Invoices, receipts and payment records: Portuguese tax law requires keeping them for 10 years. They stay only in the centre’s accounts and are no longer reachable from any account.
• A student’s class, attendance and progress records belong to the tutoring centre where the classes took place, which is responsible for that data. If you want those deleted too, say so in the message and we forward the request to the centre, or contact it directly.
• The record of the deletion request itself (e-mail and date), as proof it was handled, for 3 years.

Through your centre

The administration of the centre where you have an account can also remove your access at any time. If that is your only centre, the account is deleted entirely.